White-Glove Support

You are not buying a device. You are buying a fully supported revenue line.

What comes with every TITN engagement.

Most diagnostic equipment a clinic buys ends up idle, because the vendor disappears after the sale. TITN does the opposite. Eight pillars of support wrap every device we place. The technology is the easy part. Getting it billed, run, and trusted by your team is the work we own with you.

FDA-cleared diagnostics where indicated Reimbursement coaching from real EOB data Named contact, not a ticket queue

Book a 15-min walkthrough See the eight pillars Ask the Support Assistant

White-glove support · from first scan to first reimbursed claim

Train

Bill

Support

The Eight Pillars

Everything that turns a box on the counter into a working revenue line.

We sell a transition, not a transaction. Each pillar below is part of every engagement, and each one is the reason your team actually runs the device, bills it correctly, and trusts the result. Jump to any of them.

Clinical training

The science, the workflow, the patient conversation, plus ANS literacy.

Billing optimization

CPT training, reimbursement coaching, claim templates, MA denial appeals.

Technical implementation

Setup, calibration, network configuration, troubleshooting, a named contact.

Equipment financing

Lease and lender options so reimbursement carries the device.

Marketing resources

Patient education, templates, and assets your practice rebrands.

Ongoing tech support

Responsive, expert-level, in-house. Never outsourced.

Continuing education

Master Classes plus A4M, AMMG, BAHI, and IFM pathways.

BMTG interpretation

Neurologist-signed clinical and med-legal reports.

01 Clinical Training

Your team learns the why, not just the buttons.

Onboarding on each device and each protocol, taught at peer level. We cover the science behind the test, the workflow that fits your clinic day, and the patient conversation that makes the result land. That includes autonomic nervous system literacy, so your staff can explain an autonomic reading from understanding, not a script.

The science, the why. What the device measures and what the numbers mean, so interpretation is informed, not blind.
The workflow. Where the test sits in the visit, who runs it, and how to keep capture consistent for a clean retest.
The patient conversation. How to introduce the test, frame the value, and walk a patient through their own results.
Autonomic literacy. Reading autonomic function (heart rate variability, sudomotor, vascular) so your team owns the body half of the baseline.

Format: live sessions, recorded walkthroughs, and our interpretation guides, including the ANS+ guide for TM-Flow autonomic reports. Your team runs real patient tests, then a TITN clinical trainer goes through those reports with them, so interpretation is learned on your own patients, not on slides.

02 Insurance Billing Optimization

The codes, the appeals, the math, handled with you.

A cleared, reimbursable device only earns if it gets billed correctly. We train your team on the right CPT codes per device, coach reimbursement payer by payer, set up your billing templates, and stand behind you on Medicare Advantage denials with a documented appeal playbook.

CPT training per device. The correct codes for WAVi, TM-Flow, ALTMS, and the rest, with the documentation each one requires.
Reimbursement coaching. Payer-by-payer guidance grounded in real EOB data, so expectations are realistic and locality-aware.
Billing template setup. Claim templates and superbill structure built for your practice management system.
Medicare Advantage denial appeals. A documented, repeatable process for the denials MA plans tend to issue first.

Always framed honestly: reimbursement figures we share are typical from aggregated EOB data and vary by payer, plan, and locality. We coach the process, your locality determines the number.

03 White-Glove Technical Implementation

We set it up, dial it in, and stay on the line.

Implementation is on-site or remote, done by people who know the device and your environment. Setup, calibration, and network configuration, then troubleshooting handled by a named TITN contact who answers, not a ticket queue that routes you in circles.

Setup and calibration. The device arrives working, configured to your space and your scanning protocol.
Network configuration. The device is set up on your network with a reporting workflow your front desk actually uses.
Troubleshooting. Fast resolution from someone who has set up the same device dozens of times.
A named TITN contact. A person, by name, who knows your account. Not a ticket queue.

The difference: implementation is where most clinic diagnostics quietly die, unplugged in a back room. A named contact who answers is how ours stay running.

04 Equipment Financing

Structured so reimbursement carries the device.

You should not have to choose between modernizing and protecting cash flow. We offer flexible lease and lender pathways structured so the device pays for itself out of the reimbursement it generates, with transparent ROI modeling before you sign anything.

Flexible lease options. Terms that keep the monthly payment inside the revenue the device produces.
Multiple lender pathways. Not a single take-it-or-leave-it offer; options matched to your practice profile.
Reimbursement carries the device. The model is built so the test revenue covers the financing, not the other way around.
Transparent ROI modeling. We show the math for your specialty and locality before you commit.

No surprises: ROI projections use typical reimbursement from EOB data and your expected volume. Actual results vary by payer, plan, locality, and how often you run the test.

05 Marketing Resources

The test is talked about from day one.

A new diagnostic only earns if patients know to ask for it. We hand you patient education materials, ready-to-use templates, and social and print assets that your practice rebrands as its own. Your front desk, website, and waiting room all speak the same language before the first scan.

Patient education materials. Plain-English explainers that answer "what is this test and why do I need it" at the chair.
Ready-to-use templates. Intake handouts, result walkthroughs, and follow-up scripts your staff can use as-is.
Social and print assets. Posts, flyers, and waiting-room collateral designed in your brand.
Rebrandable. Everything ships ready for your logo and your voice. It looks like your practice, because it is.

Want more than assets? Full websites, marketing video, SEO, and CRM lead-intake live under Practice Growth, built by the same team that built this site.

06 Ongoing Technical Support

Expert support, in-house, for as long as you run the device.

Support does not end at go-live. You get a direct line to TITN technical staff who know your device and your practice, responsive and expert-level, never outsourced to a call center reading from a flowchart. Plus proactive firmware and protocol updates so the device stays current without you chasing it.

Responsive. A real answer in a useful timeframe, from someone who can actually fix it.
Expert-level. The people who support the device are the people who know the device.
Never outsourced. In-house TITN staff, not a third-party help desk.
Proactive updates. Firmware and protocol updates pushed and explained, not left for you to discover.

One throat to choke: the same partner who sold, trained, and set up your device is the one who supports it. No finger-pointing between vendor and integrator.

Instant answers, any hour: the TITN Support Assistant is online 24/7, built from real TITN support cases for TM-Flow, WAVi, and Max Pulse. It walks your staff through the common fixes and hands anything bigger to the team.

Open the Support Assistant

TITN Master Class, continuing education session

07 Continuing Education

We run the Master Classes and connect you to the field.

Staying current is part of the engagement. TITN runs Master Classes on its own technologies and points your team to the bodies that anchor functional, longevity, and integrative medicine. Your team keeps learning the field, not just the device.

Master Classes. TITN-run deep dives on protocols, interpretation, and the science behind the diagnostics.
A4M. American Academy of Anti-Aging Medicine, the anchor body for functional and longevity practice.
AMMG. Age Management Medicine Group continuing education.
BAHI and IFM. The BAHI protocol education plus the Institute for Functional Medicine pathways.

We teach, and we guide: clinical education is built into the engagement, not a brochure we forward.

[BMTG neurologist-signed report sample]

08 BMTG Clinical Interpretation

The neurologist read comes built in.

You stay in your specialty; BMTG, TITN's sister interpretation service, signs the report. Brainwave MedTech Group delivers neurologist-signed reads, returned through TITN's HIPAA-compliant portal. The clinical MCI Report pairs WAVi brain data with TM-Flow autonomic data; the med-legal TBI Report is WAVi-only, signed by a board-certified neurologist for the legal record.

Neurologist-signed reads. A board-certified physician interprets objective biomarker data, so you do not decode a raw waveform alone.
MCI Report (clinical). WAVi paired with TM-Flow autonomic data for functional, longevity, and cognitive-screening use.
TBI Report (med-legal). WAVi-only, objective documentation for TBI and personal-injury cases, signed by a board-certified neurologist.
HIPAA-compliant delivery. Reports return through TITN's secure portal with consistent template visuals and wording.

Explore BMTG →

Why The Support Matters

Every pillar exists to make one method work: baseline, treat, retest.

Support is not a bonus bolted onto a sale. It is the infrastructure behind TITN's core method. Training, billing, setup, and the BMTG read are what let you measure first, prove what works, and document the change, the same diagnostic billed twice with outcomes in between.

Baseline

Training and implementation get the cleared diagnostic running and captured consistently, so the first reading is clean and defensible.

Treat

An evidence-based protocol with documented compliance. Billing support and financing keep the program viable while the patient is in care.

Retest

The identical protocol, billed again under the same codes where payer frequency rules and documented medical necessity allow, with the BMTG read documenting what moved. Support makes the loop repeatable.

Want the full support plan mapped to your practice?

Book a 15-minute call. We will walk through the eight pillars, the codes for your devices, the financing math, and the BMTG read, then bring a device to you if you want to see it run.

Book a 15-min call See Practice Growth →

Prefer email? roberto@transitionitnow.com · (213) 444-6123 · Santa Monica, CA

Sources & verification Every clearance, code, and figure on this page traces to a live source. View the sources

This page describes TITN service inclusions. Where it references device clearances or reimbursement, the supporting sources are below. Spot a broken or outdated link? Email roberto@transitionitnow.com.

FDA & regulatory

FDA 510(k) Premarket Notification database · primary source for every device clearance TITN places (search by K-number).
WAVi Scan System · FDA 510(k) K213900, Class II, cleared to aid in diagnosis.
TM-Flow System modules · FDA 510(k) K173696, K152216, K200141 (ANS, SUDO, ABI), searchable in the FDA 510(k) database above.
ALTMS / BLOSSOM TMS · FDA 510(k) K220625, Class II rTMS for major depressive disorder.

Reimbursement

CMS Physician Fee Schedule Look-Up · verify CPT rates for your locality.
All reimbursement figures TITN shares are typical from aggregated EOB data and vary by payer, plan, and locality. We coach the billing process; we do not guarantee a rate.

Manufacturer studies

WAVi research index (wavimed.com/research) · manufacturer-curated white papers, publications, and case studies.
LD Technology / TM-Flow studies (ldteck.com/studies) · manufacturer studies for the autonomic, sudomotor, and vascular modules.

Continuing education bodies

A4M · American Academy of Anti-Aging Medicine.
AMMG · Age Management Medicine Group.
IFM · The Institute for Functional Medicine.
BAHI · the BAHI protocol clinical education. TITN runs Master Classes and points teams to these pathways.